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Shipping & Returns

Return Policy

We are confident that you will be happy with your purchase. If for any reason you are not completely satisfied with your order within 30 days (60 days for international orders) from the date your order is received, simply contact us and request a return authorization number. In the message, please include your order number, which can be found in the order confirmation email received when the order was placed. All returned products must be unworn and unwashed (no exceptions). Exchanges must be made for shirts of equal or lesser value. Return shipping charges are the responsibility of the customer unless the return is due to a product defect or a shipping error on the part of Goodjoe.

Payments

We accept PayPal, Visa, MasterCard, American Express, and Discover cards. Each time you make a purchase on goodjoe.com you will be required to enter your credit card information. If you prefer not to use a credit card during the checkout process you may pay via PayPal.

If you are making a purchase with your credit card, please have your shipping address on file with your credit card company. We will verify this information before shipping any international orders.

Pre-orders

Pre-orders typically ship 9-12 days AFTER the end of the pre-order period. If your order contains in stock AND pre-order items, we will wait for the pre-order items to become available before shipping your order.

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Pre-order Period Production Orders Shipped

Shipping

Orders are shipped via USPS with the options listed below. Please allow 1 to 2 business days for processing of orders.

Orders Within the U.S.

USPS Express Mail, overnight delivery to most locations
USPS Priority Mail, 1 - 3 days, over 13oz
USPS First-Class Mail, 1 - 3 days, 13oz or less

International Orders

USPS Priority Mail, 6 - 10 days
USPS First-Class Mail, 1 - 4 weeks

If your country is not listed in the country dropdown list during the checkout process, please let us know.

You are responsible for any import duties or taxes that may be imposed by your country's customs department.

How do I take advantage of FREE Shipping?

FREE on Orders $30 and Over (some restrictions apply)
  1. Place at least $30 of eligible Goodjoe.com products in your Shopping Cart. (Eligible items will say "eligible for FREE Shipping ..." next to their price.)
  2. Proceed to checkout.
  3. Ship your items to a single U.S. address.
  4. Select the cheapest shipping option available and the FREE Shipping Discount will be automatically applied to your order. Your order will ship when all items are in stock.
  5. Place your order, and enjoy the free shipping!
The Fine Print
  1. If you qualify for FREE Shipping but your order also contains one or more ineligible items, you'll be charged shipping fees for those ineligible items.
  2. Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for FREE Shipping.
  3. Applies only to orders with at least $30 of qualifying merchandise, excluding gift-wrap charges and taxes, at the Goodjoe.com web site.
  4. Excludes items that do not include a statement that they are eligible for FREE Shipping next to their price. Also excludes certain oversize items, e-documents, software downloads, music downloads, and gift cards.
  5. Applies to U.S. delivery addresses in the 50 states only, including Alaska and Hawaii.
  6. Applies to APO/FPO addresses when using a United States ZIP Code only.
  7. Some special product, order, or handling fees may still apply.
  8. May not be used in conjunction with a promotional code. The qualifying amount is the total amount of the products purchased after the promotional code is applied.
  9. You will not receive FREE Shipping on your order if any eligible items are canceled, bringing the total below $30.
  10. We reserve the right to change or discontinue FREE Shipping at any time.

Sales Tax

Orders shipped to a California address will be charged a sales tax rate of 8.25% (and 9.75% for orders shipped within Alameda County).